Refund policy

Refund & Return Policy

Thank you for choosing our One Piece Shadow Lamps! We take pride in the quality and craftsmanship of every lamp we sell. Before placing your order, please carefully read our policy. All sales are final, and we do not offer refunds or exchanges for change of mind, incorrect purchases, or buyer’s remorse. Once an order is confirmed, it cannot be canceled for these reasons.

We understand that sometimes products can be damaged or arrive incorrectly. If your lamp arrives damaged, defective, or not as described, please contact us within 7 days of delivery at shadowpiece1@outlook.com. Include your order number and clear photos of the issue so we can evaluate your claim. Upon verification, we may offer a replacement, repair, or solution based on the specific situation.

Please note the following important points:

• All sales are final. Refunds will not be issued for personal preference or change of mind.
• Returns are only accepted for products that arrive damaged, defective, or incorrect.
• Shipping costs for returns due to damage or defect will be covered by us, and we will guide you through the return process.
• Orders must be inspected upon arrival, and any claims should be submitted promptly within the 7-day window.

By completing your purchase, you acknowledge and accept this Refund & Return Policy. We are committed to customer satisfaction and will do our best to resolve any legitimate product issues. For questions, concerns, or claims, please contact us at shadowpiece1@outlook.com and our team will assist you as quickly as possible.